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TERMS AND CONDITIONS
These Terms and Conditions (the “Terms and Conditions”) govern the use of www.hotshotfps.com (the “Site”). This Site is owned and operated by Hotshot Fire Protection Systems Inc. It serves as an e-commerce website. By using this Site, you confirm that you have read, understood, and agree to abide by these Terms and Conditions at all times.
PLEASE NOTE: THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT MAY AFFECT YOUR RIGHTS REGARDING HOW DISPUTES ARE RESOLVED. PLEASE READ CAREFULLY.
Intellectual Property
All content published and made available on our Site is the property of Hotshot Fire Protection Systems Inc. and its creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and any other elements that contribute to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use the Site lawfully and refrain from engaging in the following activities:
- Harassing or mistreating other users of the Site;
- Violating the rights of other users;
- Infringing on the intellectual property rights of the Site owners or any third party;
- Hacking into another user’s account;
- Acting in any way that could be deemed fraudulent;
- Posting inappropriate or offensive material; or
- Reproducing or selling Hotshot Fire Protection Systems’ patent-pending products unlawfully. Violators will be prosecuted.
If we suspect illegal activity or behavior that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. Additionally, we may take any necessary legal action to prevent further violations.
Accounts
When creating an account on our Site, you agree to:
- Be solely responsible for maintaining the security and privacy of your account, including safeguarding passwords and sensitive information; and
- Ensure all personal information provided is accurate, up-to-date, and truthful. You are responsible for updating your information if it changes.
We reserve the right to suspend or terminate accounts found to be in violation of these Terms and Conditions or used unlawfully.
Sale of Goods and Services
We provide the following goods and services through our Site:
- Goods: Wildfire Automation Suppression Kits;
- Services: Design Consulting.
All purchases are subject to the following terms:
- Payment must be made in full at the time of order.
- While we strive for accuracy in product descriptions, images, and specifications, we cannot guarantee that all details are error-free. You agree to purchase products and services at your own risk.
We reserve the right to modify, reject, or cancel orders as necessary. If your order is canceled after payment has been processed, a full refund will be issued. You are responsible for monitoring your payment account to confirm receipt of any refunds.
Third-Party Goods and Services
Our Site may feature goods and services provided by third parties. We cannot guarantee the quality, accuracy, or reliability of any third-party offerings on the Site.
Subscriptions
Subscriptions do not automatically renew. You will receive a notification prior to the renewal date and must authorize payment to continue your subscription.
Payments
We accept the following payment methods:
- Credit Card
- PayPal
- Debit Card
- Direct Debit
By providing your payment information, you authorize us to charge the selected payment method for the amount due. If a payment violates any law or these Terms and Conditions, we reserve the right to cancel or reverse the transaction.
Shipping and Delivery
We offer the following shipping options:
- Standard Delivery (5–7 business days);
- FedEx.
Delivery times are estimates and do not include weekends or holidays. You are responsible for providing accurate delivery information, as we are not liable for shipments sent to incorrect addresses.
For international orders, import duties and taxes may apply. These costs are the buyer’s responsibility. Please contact your local customs office for more information.
Refunds and Returns
- Refunds for Goods: Refunds must be requested within 30 days of receiving the product. Refunds are not applicable to used, damaged, or sale items.
- Refunds for Services: Services sold on our Site are non-refundable.
- Returns: Returns can be made by mail. Please email [email protected] for return instructions.
Guarantees
We offer a 90-Day Product Guarantee. Undamaged items can be serviced or returned for replacement within this period.
Limitation of Liability
Hotshot Fire Protection Systems Inc., including its directors, employees, and affiliates, will not be held liable for any actions, claims, damages, or expenses arising from your use of the Site.
Indemnity
You agree to indemnify Hotshot Fire Protection Systems Inc. and its affiliates from any claims, damages, or legal expenses resulting from your use of the Site or violations of these Terms and Conditions.
Dispute Resolution
In the event of a dispute, you agree to attempt mediation before proceeding to arbitration. Mediation and arbitration costs will be shared equally. Exceptions include claims brought in small claims court or related to intellectual property infringement.
Force Majeure and Wildfire Risk
Wildfires are natural disasters and may exceed the capabilities of any suppression system. Hotshot Fire Protection Systems Inc. is not liable for damages caused by wildfires. Owners should ensure adequate fire insurance coverage for such events.
Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions to comply with legal requirements or reflect changes in our operations. Users will be notified of changes via email or through the Site.
Contact Information
For questions or concerns, please contact us:
- Phone: (805) 504-6801
- Email: [email protected]
- Address: 14 W. Mountain Drive, Santa Barbara, CA 93103
You can also reach us through the feedback form on our Site.