Warranty and Returns
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Warranty
Hotshot Fire Protection Systems Inc. offers a 30-day warranty for all undamaged parts. If you experience any issues with your purchase within this period, simply contact our support team at [email protected] for assistance with shipping and repairs.
In addition, if a product exhibits technical issues within 90 days of purchase, our team will repair any undamaged components at no additional cost. We also provide installation and troubleshooting services; for more information on our consultation rates, please visit our wildfire kits section.
The warranty covers any undamaged parts for 30 days from the date of purchase. It also includes repair services for technical issues within 90 days for undamaged components.
Damaged or modified parts, issues caused by improper installation, and any damage due to negligence or misuse are not covered.
To file a warranty claim, contact [email protected] with your order details and a description of the issue. Our team will guide you through the process.
Yes, proof of purchase is required when filing a warranty claim. Please keep your receipt or order confirmation email as it will be needed to verify your eligibility for warranty services.
Returns
We accept returns on unused and undamaged products within 30 days of purchase. To initiate a return, contact our support team at [email protected] for return instructions and shipping details.
Please note that any shipping fees associated with the return are the responsibility of the customer. If a product is found to have been used or damaged upon inspection, we reserve the right to deny the return. Refunds will be processed within 7-10 business days once the product is received and inspected.
To initiate a return, email [email protected] with your order number and reason for the return. Our team will provide shipping instructions.
We only accept returns on unused and undamaged items. If the product has been opened but not used, please contact us for further evaluation.
Yes, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
Once we receive and inspect the returned item, refunds are typically processed within 7-10 business days. You will receive a confirmation email once the refund is issued.